[ FIG. 01 — CLIENT FEEDBACK ]
What R&D operations teams
say about working with us.
Feedback from operations leads and R&D administrators across Singapore's technology, biomedical and advanced manufacturing sectors.
Back to Home6+
YEARS OPERATING
80+
ORGANISATIONS SERVED
4.7
AVERAGE SATISFACTION
94%
RENEW OR REFER
[ FIG. 02 — REVIEWS ]
Client feedback
Tan Yong Wei
R&D Operations Lead, Precision Tech SME
"We had been meaning to sort out our disclosure process for about two years. The template pack was a practical starting point — forms we could actually hand to our engineers rather than something drafted for a legal team. Setup took a weekend, not a quarter."
Template Pack — April 2025
Siti Norzahra Binte Ismail
Head of Operations, Biomedical Devices Co.
"The setup engagement was thorough. Rashida worked through every part of our intake process and the register structure she helped us build has been running cleanly for five months now. The runbook was the thing I did not know I needed until I had it."
Setup Engagement — March 2025
Kevin Ho Jun Ming
VP Engineering, Software Platform Co.
"We have been on the annual programme for about fourteen months. The quarterly sessions do not feel like status meetings — Liang actually looks at the register beforehand and brings specific points each time. That level of preparation makes a difference."
Annual Programme — May 2025
Priya Lakshmi d/o Rajan
IP Administration Manager
"The trade-secret register template in particular saved us from a long internal debate. Having a professional structure to point to made it easier to get sign-off from management. I did customise a few of the field labels to match our terminology, which was straightforward."
Template Pack — April 2025
Chen Jianlong
Director of Engineering, Advanced Manufacturing
"We came in after a patent filing exercise revealed we had no clean internal record of who contributed what to the relevant work. The setup engagement sorted out the register retrospectively as well as setting up the intake for going forward. Not a glamorous job, but Obiter did it properly."
Setup Engagement — February 2025
Mdm Nora binte Abdul Wahab
COO, Healthtech Startup
"We are a team of thirty-two and our IP register was, honestly, a shared spreadsheet nobody trusted. The annual programme gave us structure and gave me someone to call when something came up I was not sure how to handle. The price point also made sense for our stage."
Annual Programme — May 2025
[ FIG. 03 — CASE STUDIES ]
How the work plays out
CASE STUDY — 01
Technology company, 85 staff, Jurong Innovation District
CHALLENGE
The company had been operating for four years with no structured IP intake process. Inventors were emailing disclosures to the CTO, who had no consistent way to record, evaluate or pass them on. After a partner company raised questions about ownership during a commercial negotiation, management decided to address the gap.
SOLUTION
Obiter ran a Setup Engagement over four weeks. Week one mapped the existing informal process. Weeks two and three designed the intake form, review checklist and register structure, then configured everything into the company's SharePoint environment. Week four delivered training and a written runbook.
RESULTS
Within eight weeks of the engagement closing, 23 disclosure forms had been submitted and reviewed through the new intake process. The operations lead reported that the process was running without advisor input. The company subsequently enrolled in the Annual Programme for ongoing register support.
Timeline: 4-week setup + ongoing annual programme
CASE STUDY — 02
Biomedical devices firm, 160 staff, one-north
CHALLENGE
A mid-sized medtech company had an IP register that was last updated eighteen months prior. With two patent applications in progress through external counsel, the R&D operations lead needed to bring the internal records current and establish a process to keep them current going forward, without disrupting the active filing work.
SOLUTION
The company purchased the Template Pack as a first step, then engaged for a Setup Engagement. Obiter coordinated with the external counsel to ensure the internal register reflected the current state of filed and pending matters. Template customisation addressed the company's specific product classification terminology.
RESULTS
The internal register was brought fully current within the four-week engagement. Two quarters after close, the R&D operations lead reported that quarterly reviews were running on schedule and that the register had been cited in two internal management presentations as a source of reliable IP status data.
Timeline: Template Pack + 4-week engagement
CASE STUDY — 03
Software platform company, 320 staff, distributed Singapore team
CHALLENGE
A larger software company had a functioning IP register but no consistent process for keeping it current across four product teams working on separate release cycles. Template documents were in a shared drive but had not been updated in two years and no longer reflected how the teams actually worked.
SOLUTION
Annual Programme enrolled. The named advisor reviewed the existing register and templates in the first quarter session, identified which documents needed updating and worked with the operations lead to revise them. Subsequent sessions aligned the quarterly internal IP review to the product teams' release schedules.
RESULTS
By Q3 of the programme year, all four product teams were using the updated templates and the register was receiving structured input from each team quarterly. The retrospective at year end identified two areas for further development in the second programme year.
Timeline: 12-month annual programme (renewed)
[ FIG. 04 — CONTACT ]
Speak with the team
TELEPHONE
+65 6293 6814ADDRESS
7 Straits View, #18-02
Singapore 018936
HOURS
Mon–Fri: 9:00 AM – 6:00 PM SGT
Sat: 10:00 AM – 1:00 PM SGT
TRUST & PROFESSIONAL CONTEXT
- Operating since 2019 in Singapore's R&D operations sector
- More than 80 organisations supported across three service offerings
- PDPA-compliant data handling, reviewed April 2025
- All engagements delivered under written confidentiality agreement
- Referral network of qualified IP practitioners for out-of-scope matters
[ FIG. 05 — NEXT STEP ]
Add your team's experience to the list
The first step is a brief conversation about where your IP documentation currently stands. We respond within one working day.
Get in Touch